This Privacy Policy explains how Off to Santa (“we,” “our,” “the Service”) collects, uses, and protects your information. Off to Santa is an independent service and is not affiliated with The Lumistella Company or The Elf on the Shelf® brand.
1. Information We Collect
We may collect:
- Email address
- Uploaded screenshot (e.g., from a home or security camera)
- Elf variant selection
- Payment-related information from Stripe (we do not store full card numbers)
- Information you provide if you submit a claim
We may also collect basic technical information such as IP address, browser type, and usage data to help improve the Service.
2. How Your Image Is Used
Your uploaded screenshot is used only to:
- Generate your Off to Santa video using AI
- Review the result if you submit a claim
- Improve reliability and detect invalid uploads in aggregate form
We do not sell your images or use them for advertising. Images may be stored temporarily during processing and may be deleted after a period of time.
3. How Your Data Is Used
We use your information to:
- Create and deliver your AI-generated video
- Email you when your video is ready
- Process payments via Stripe
- Review and respond to claims
- Issue retry codes (when approved)
- Maintain and improve the Service
4. How Your Data Is Shared
We share data only with trusted third-party providers as needed:
- Stripe for secure payment processing
- Resend (or a similar email provider) for sending emails
- AI video generation APIs for creating your video
These providers receive only the information necessary to perform their services and may not use it for other purposes.
5. Cookies and Analytics
We may use basic analytics or cookies to understand site usage and improve performance. We do not track you across other websites.
6. Data Retention
Videos and uploaded images may be stored temporarily and deleted after processing or after a reasonable retention period. Job metadata (such as email, timestamps, and status) may be retained for support, security, and fraud prevention.
You should download and save your video after it is delivered.
7. Children’s Privacy
This Service is intended for use by adults on behalf of their children. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with personal information, please contact us.
8. Security
We use reasonable technical and organizational measures to protect your data, but no online service is completely secure. You use the Service at your own risk.
9. Your Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. To make such a request, contact us at offtosanta@gmail.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of the Service after changes are posted constitutes acceptance of the updated Policy.
11. Contact
If you have questions about this Privacy Policy or how your data is handled, contact us at: offtosanta@gmail.com.